Our Privacy Commitment

At ShopRipple.com we understand how important it is to protect your personal information. When shopping with us online we want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.



What Information does ShopRipple.com collect?

At ShopRipple.com, we collect two types of information: personal information and non-personal information.  The types of information we collect depend on the nature of your interaction with us.


Personal information

Personal information is information that can identify an individual or information about an identifiable individual.  We may collect personal information such as:

• Your contact information – e.g., name, postal address, telephone number, and email address;
• Your personal preferences – e.g., product wish lists, language preferences, and marketing consent; and
• Your transaction information – e.g., products purchased, method of payment, amount paid, and credit or debit card number.

How is Your Personal Information Used?

ShopRipple.com may use your personal information for a number of different business purposes, for example to:

• fulfill your specific requests for products, services or information;
• provide customer support to assist you with your questions or complaints;
• measure and improve the effectiveness of our Web Sites or our marketing endeavours;
• detect and protect against fraud and error;
• track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
• tailor our online content  offerings based on your preferences;
• for other purposes as described in this Privacy Policy.

Information ShopRipple.com Collects Directly from You

Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.


Returns and Exchanges

Our goal is to ensure that you are completely satisfied with your purchase and to this end, ShopRipple.com offers a Return Policy.  For ShopRipple.com to continue to offer our Return Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud.  You may also be asked to produce photo ID for verification purposes only.


Purchase Follow-Up and Surveys

Following a purchase from some of our departments we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery.

We may use contact information collected online to conduct occasional surveys and other customer research.  These surveys are entirely voluntary and you may easily decline to participate.


Our Web Sites

Our Web Sites can be browsed anonymously.  However, to engage in certain special features or functions of our Web Sites, or to order products and services from our Web Sites, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information.  We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Sites that you choose to use.


Customer Reviews

The Customer Review functionality is provided as a rating system that offers you the chance to share your thoughts on a product. These public reviews are accessible to all Web Site visitors so please use discretion when posting information to them and do not post personal information.


Sign-Up for Newsletters or Updates

ShopRipple.com also offers a variety of newsletters and promotional communications. Should you choose to enrol we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested.  You may “unsubscribe” at any time by using the unsubscribe link included in the footer of the newsletter.  Our subscriber list is never sold or rented to other parties.


Participate in a Contest or Promotion

From time to time, we may run contests or promotions. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences). Personal information from contest entries will be used only to administer the contest and contact you if you win.  For research and analysis purposes, we may also summarize contest survey information in a manner that no longer identifies individual participants. All contests and promotions are subject to this Privacy Policy and the rules that will be available with each particular campaign.  Some contests are conducted by third parties and will be subject to the third party’s policies.


Email a Friend

While visiting our Web Sites you may choose to use the “Email a Friend” tool which allows you to inform a friend about products of interest to you.  The information you provide will be used to send a one-time email to your friend, inviting them to our Web Sites.  We will not add your friend to a mailing list and will not send them further email unless they choose to receive such communications from us.  When using the “Email a Friend” tool you are contacting your friend directly and as such you acknowledge that you are responsible for this correspondence and not ShopRipple.com.  If you provide us with personal information concerning another individual (e.g., email address), you represent and warrant that you have obtained all necessary consents from that individual to enable us to use that personal information for the identified purpose.

Information ShopRipple.com Collects Automatically

In some cases, we automatically collect certain information.


Our Web Sites

When using our Web Sites, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site.  This information is used for Web Site and system administration purposes and to improve the Web Sites.

Does ShopRipple.com Share Your Information?

ShopRipple.com does not sell or rent our customers’ personal information to any other party.  However, in the normal course of business we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by law.

Some of these operations may result in personal information collected by ShopRipple.com being stored or processed outside of Canada and/or the USA, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the law of these foreign jurisdictions.

How does ShopRipple.com Protect Your Information?

The security of your personal information is a high priority for ShopRipple.com. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.  For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.


How Can You Verify Your Information?

You may check your information to verify, update, or correct it, and to have any obsolete information removed.   If you created an account on one of our Web Sites, you can access and change your online account profile yourself.  You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us as indicated below under the heading “Contacting ShopRipple.com”.  Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.  You may also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.


When is Your Information Removed?

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements.  We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.


Contacting ShopRipple.com

ShopRipple.com is responsible for all personal information under its control. Our Privacy Manager is accountable for ShopRipple.com's compliance with the principles described here. If you have any questions, concerns or complaints about the privacy practices of our organization please contact us.

We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date of receipt of your query.


Important Reminder about email communications

Please remember that email sent over the public Internet is not secure.  If you send an email directly to us from your own email account the contents will not be encrypted.  We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email.  ShopRipple.com is not responsible for any transmission by you of any personal information over the public Internet.